31/10/2016
Let us remember our ever beloved leader.
IPPB operation through Postman
India Post Payment bank gives the facility for its customers especially in rural areas to deposit or withdraw the money from their IPPB account without going to the IPPB branch. The Postman will operate the accounts with help of bio metric device at the door step of customers.
What is Voice Banking Service in India Post Payment Bank (IPPB)
India Post Payment Bank (IPPB) gives the facility for its customers especially in rural areas to deposit or withdraw the money from their IPPB account without going to the IPPB branch. The Postman will operate the accounts with help of bio metric device at the door step of customers. Watch the two videos below for better understanding.
What is Voice Banking Service in India Post Payment Bank (IPPB)
Voice Banking Service is a mobile based banking service in which person can do banking operation with the help automated voice system. A person can transfer money between IPPB accounts through this system. The following video will show you clearly What is Voice Banking Service in India Post Payment Bank (IPPB) and how it works.
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30/10/2016
The Postal Department will go online in six months time.
In a customer-centric initiative, India Post will go paperless shortly implementing Core System Integrator (CSI) Project across different channels, levels and locations, according to its Vijayawada Region Postal Services Director E. Veerabhadra Rao.
Addressing the media here on Friday night, he said, “A pilot project is being implemented in Machilipatnam in this region to lay down a robust IT infrastructure, implement software applications. All services of the Postal Department will go online in six months time.” Customer Interaction Channels would provide services through call centre, web portal and mobile devices.
The CSI also provided for IT-based mail operations with improved article tracking and technology-driven logistics network. Finance & Accounts as also Human Resources Management would be done online under CSI, he added.
“India Post is fully geared up to offer banking services from new fiscal,” he said, adding that the Reserve Bank of India had in principle agreed to inter-portability of its Automated Teller Machines (ATMs) with those of PSU banks. “Some ticklish issues like addressing the complaints of the customers of each other are being looked into,” he added.
Customer Interaction Channels will provide services through call centre, web portal and mobile devices
Source: The Hindu
Crediting of enhanced Medical Allowance to the pensioners account by Banks: CPAO Order
GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
NEW DELHI-110066
CPAO/IT&Tech/Clarification/2016-17/ 13,Vol -VI /160
26.10.2016
During the workshop for banks on monitoring the pensioners grievances through “Web Responsive Pensioners' Service" organised on 03.10.2016 a query was made on requirement of Special Seal Authority for crediting Medical Allowance at the enhanced rate based on orders issued by DP&PW from time to time. In this context, attention is invited to para 4.5.2 (copy of the extract attached) of Accounting and Operating Procedure for Central Pension Processing Centre of Authorised Banks for Pension Disbursement to Central Government (Civil) Pensioners issued in Feb, 2012 wherein it has been provided that CPPC should have direct access to the website of the Department of Pensions & Pensioners Welfare and Ministry of Home Affair, so that these are regularly browsed and orders on Dearness Relief issued by various Departments are acted upon immediately.
CPPCs of all the banks are advised to follow the same instructions for revising the Medical Allowance of the pensioners already drawing the same as and when the rate of Medical Allowance is enhanced by DP&PW without requiring for any Special Seal Authority from CPAO.
Encl: As above.
(Vijay Singh)
Sr. Accounts Officer (IT & Tech)
4.5. Roles and Responsibilities of CPPC as oversight agency
4.5.1. CPPC will receive Government orders and disseminate the same to all concerned agencies for necessary action.
4.5.2. The CPPC should have direct access to the websites of the Department of Pension & Pensioners’ Welfare, M/o Home Affairs and M/o Consumer Affairs so that these are regularly browsed and orders on Dearness Relief issued by various Departments are acted upon immediately.
4.5.3. The dues of the pensioner accruing with time, based on age must be automatically paid to the pensioner by the CPPC on provisional basis for a period of six months. This should be fully automated and exceptions watched for correction.
4.5.4. At the time of credit afforded at CPPC, a confirmation report must be generated and monitored to ensure that the pension/family pension etc. in respect of all pensioners of the CPPC have been credited. A monthly discrepancy report with respect to the total number of pensioners and those paid in the previous month may be reviewed regularly. Exceptions should be reviewed by the senior management of the bank to enable immediate rectification of any omissions.
4.5.5. CPPC software is required to have a grievance redressal module as detailed in Section 9.2 below.
4.5.6. CPPC may exercise oversight on quality of service to pensioners including services to the handicapped pensioners.
4.5.7. CPPCs may ensure that the responsibilities assigned to Home Branches are enforced so that the pensioners are not redirected to CPPC for redressal of grievances and information needs. Necessary performance measures and monitoring mechanisms, in co-ordination with the respective administrative structures to achieve the desired level of service delivery in Home Branches as well as CPPCs may be instituted by the bank.
4.6. Roles and Responsibilities of Home branches (pension account service branch)
